Mary Young
VP, Cecilian Bank

“Jeff’s style and personality allowed him to immediately capture everyone’s attention and hold it for two hours. That is not always an easy task with a room full of people who are not accustomed to sitting still.

Jeff’s presentation on “Building Understanding and Trust in Relationships” was informative and eye-opening. I was particularly impressed with the discussion on listening skills. I have been in banking and customer service for over 18 years and I left the session with new skills that I can immediately put into place.

Truthfully, the knowledge that I gained from this course will be helpful not only within my career but also in my personal life. The use of personal stories and narrative was very effective. Jeff has a way of telling a story to illustrate a point and it makes you begin to think of your own personal stories. His enthusiasm for the topic is absolutely contagious."